Privacy Policy

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BrightGrid Energy Advisors ("we," "us," "our") provides phone-based advisory services to help customers compare, start, switch, or cancel electricity and gas service. This policy explains what information we collect when you call us or use this website, and how it's used.

Information we collect

Contact details you give us — name, phone number, email, and service address.
Details about your current or desired energy plan, provided by you during a call or through the contact form.
Basic technical data such as browser type and pages visited, collected automatically when you use this site.
Call recordings, made for training and quality-assurance purposes where permitted by law.

How we use it

To match you with electricity or gas plans and providers that fit your needs.
To process the start, transfer, or cancellation of service on your behalf, with your authorization.
To contact you back if you request a callback through this site.
To improve our advisory process and train our team.

Sharing your information

We share the minimum information necessary with the energy provider you choose to work with, so they can set up or modify your service. We do not sell your personal information to third parties for their own marketing purposes.

Your choices

You can ask us what information we hold about you.
You can ask us to correct or delete information, subject to any records a provider or regulator requires us to keep.
You can opt out of marketing calls or emails at any time.

Data retention

We keep account-related records for as long as needed to support your service and to meet legal or regulatory recordkeeping requirements, then delete or anonymize them.

Contact us

Questions about this policy can be sent to hello@brightgridenergy.com or by calling (877) 555-9012.